Project Manager – Continuous Improvement - Customer Success Services
Start: ASAP
Duration: Long term, full-time

Role Description:
Project Manager – Continuous Improvement is responsible for the successful planning
and execution of the portfolio management, process improvement, project management, and delivery team support. This role manages the factors that govern
project and program success; the management and delivery of tasks within time, scope
and budget as well as delivering functionality agreed to within the initiatives.
The role provides project management support for other projects and assure
that sound project management processes are created, implemented, monitored and
maintained across the company.

Position reports to: Program Management Manager
Position requires you to manage other employees: no

Responsibilities:
-Project portfolio monitoring and control
-Actively provide project management support to project delivery teams with
the goal to improve internal team growth and project performance
-Create, innovate, improve, document, and educate on new processes,
templates, and SOPs
-Understand technical systems architectural solutions
-Prepare detailed project plan for multi-phase initiatives
-Ensure that projects are proceeding according to scope, schedule, budget and
quality standards.
-Provide remote leadership for delivery teams by building and motivating team
members to meet project goals, adhering to their responsibilities, best
practices, processes, methodologies and project milestones.
-Manage initiative scope, time management and changes per program scope.
-Define success criteria and disseminate them to involved team members
throughout program life cycle.
-Report on project success criteria results, metrics, test and deployment
management activities. Autonomously work with reports, ideally largely
automated via Professional Services Automation (PSA) system.

-Work creatively and analytically in a problem-solving environment demonstrating
teamwork, innovation and excellence.
-Prepare configuration/design effort estimates to justify resource planning and
allocation. Delegate tasks and responsibilities to appropriate personnel with a
clearly defined scope, effort and required delivery timelines.
-Coach, mentor, and motivate project team members and proactively
communicate specific adjustments needed.
-Prioritize and manage solution quality issues and escalations with
respective departments.
-Monitor, track and control outcomes to resolve issues, conflicts, dependencies
and critical path deliverables.
-Proactively research and communicate additional opportunities for expansion
within the existing customer base (land and expand).
-Instill trustworthy and resourceful relationship between customers and the company .
-Assure that sound project management processes are established and
maintained.

Required Qualifications:
-Bachelor’s degree in engineering, computer science, business or related field.
-5+ years of project management experience, including tracking and planning
projects.
-5+ years of experience working with business stakeholders within a cross-
functional matrix environment.
-Mid- to Senior experience in PM Methodologies (Agile, PRINCE2, PMBOK,
etc.), activity and resource planning with enterprise software projects.
-Advanced competency with software programs to manage projects, including but
not limited to Microsoft Office Word, Excel, PowerPoint, Visio, Microsoft Project,
Technical Design Specifications, and Functional Specifications in Validated and
non-Validated environments.
-Experience with Salesforce.com and Financial Force (PSA) is a plus
-PMP certification is a plus

Soft Skills:
-Strong leadership, diplomatic and motivational skills including the ability to lead
across multiple physical teams and physical regions.
-Excellent leadership, communication (written, verbal and presentation) and
interpersonal skills.
-Experience leading, motivating and managing various project team sizes,
including internal and external resources, while holding teams accountable for
performance.

-Experience working both independently and in a team-oriented, collaborative
environment.
-Flexible with proven ability to conform to shifting priorities, demands and
timelines.
-Proven ability to work in an ambiguous environment and collaborate across
multiple areas in order to achieve a common business objective.
-Interpersonal skills to influence and spur change, facilitate and enhance
performance within a cross - functional environment.
-Demonstrate decisiveness in resolving business problems, making decisions and
identifying priorities.
-Approach tasks with an innovative, adaptive and curious mindset.